We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at : firstname.lastname@example.org
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
We do our best to solve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course carry out the payment, in the event that the recourse is made within 30 days of the date of the order and the product(s) concerned are not sold out. For more information, please read more about our refund policy.